Refund policy

Sherry's Seaside Scoops - Mystery Scoop Policy: All Sales Final

By participating in a Mystery Scoop with Sherry's Seaside Scoops, you acknowledge and agree that your selections are entirely random. Because these items are custom-scooped for you, we cannot offer returns, exchanges, or refunds for any reason once your order is placed. This includes, but is not limited to, dislike of the items, duplicate items, or surprise outcomes.

Please note that Sherry's Seaside Scoops is not responsible for any lost, damaged, or stolen packages once they have been handed over to the shipping carrier. Once your order leaves our facility, the carrier assumes full responsibility for its safe delivery. In the rare event that your package is misplaced, damaged in transit, or stolen from your property, you must file a formal claim directly with the shipping carrier using your tracking number. While we cannot control the shipping process, we truly appreciate our customers and want you to love your experience with us.